Now that the new year is here, it’s the perfect time for restaurant operators to review their 2019 performance and identify areas that can be improved in 2020.

Restaurant management
Restaurant management

Significant growth always starts with smart goals that not only identify the areas for improvement but also define how to get there.
Specifically, restaurant operators will want to look at data insights from their POS system, customer transactions, and payroll to identify 2020 goals.

Once 2020 goals are nailed down, restaurant operators then need to implement them. In many cases, this simply comes down to establishing efficient processes to address each problem area, or refining existing processes if there are ones already in place.
Some common areas where creating a sound process can lead to improved efficiency include:

  • Menu audits
  • Employee scheduling
  • Employee time-off requests
  • New employee training
  • Escalation procedures for customer complaints
  • Pricing events for happy hours and special occasions
  • Deploying marketing campaigns
  • Responding to online reviews

Thanks to the availability of affordable software and other technology, many goals can best be reached by automating repetitive, time-intensive operations. Performed manually, these tasks eat up dozens of hours from a high-level manager on a recurring basis.

The PIMM™ Store Management System (PIMM™ SMS) provides our customers with a customized quality management solution for restaurants, convenience stores and retail grocery establishments.
The system provides a user-friendly interface to enhance operational efficiencies for managing temperature, energy, drive-thru performance, and quality control 24×7.

Our system provides:

  • Audits
  • Checklists
  • Food Safety Logs
  • Facility Monitoring
  • Position Optimization
  • Deliveries
  • Drive-thru Performance
  • Scorecards
  • Surveys
  • Training System
  • And more!

To schedule your FREE DEMO, please call today (858) 457-8160, or visit us

Source: Modern Restaurant Management, RJ Horsley

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