A reliable quality management system (QMS) is a vital component of any successful organization, and the specifics of that system will differ greatly depending on the goods and services an organization provides. Within the restaurant industry, while many brands are still utilizing in-house developed processes, proactive companies have opted for more advanced systems from third-party providers to improve the effectiveness of their food safety and quality assurance programs.
However, many companies who have used these third-party platforms often end up attempting to apply the standards of one industry to the needs of another, at great expense.
Quite often, restaurants adopt a very broad QMS designed to manage a range of unrelated industries. These systems are designed to handle applications as varied as pharmaceutical and biotechnology laboratories, food manufacturers, financial and banking implications, automotive, aerospace, and electronics manufacturers, and more. While these systems may have been designed to handle all a range of diverse industries, that diversity prevents them from mastering any single one. After lengthy implementations and initial investments, restaurants begin to realize the system they chose didn’t meet their needs and was never adopted throughout the organization, and by then it’s too late.
Even a QMS claiming to be specific to the food industry often has its downfalls. Food manufacturers have drastically different demands and regulations than do restaurants. Perhaps most importantly, the fact that restaurants are comprised of a chain of largely disconnected, independent units leads to the greatest challenge. A large restaurant chain consists of several hundred to several thousand units spread throughout a country. These units source ingredients from dozens of suppliers and coordinate with dozens of distribution centers (DCs) to deliver their products efficiently to maintain quality along the way.
If managing an efficient supply chain isn’t complex enough, when something does go wrong, the individual unit needs a way to communicate with corporate QA, the DC, and the supplier to resolve the issue and receive proper credit. The individual restaurant needs to be able to efficiently log these types of back-of-house supplier and DC complaints and track their progress to completion.
The PIMM™ Store Management System (PIMM™ SMS) provides our customers with a customized quality management solution for restaurants, convenience stores and retail grocery establishments.
The system provides a user-friendly interface to enhance operational efficiencies for managing temperature, energy, drive-thru performance, and quality control 24×7.
For more information, please visit us at www.Procuro.com or call us today (858)457-8160!