A well-trained workforce saves your restaurant time and money, and it also increases your profitability. Therefore, ensure that every member of your team from the wait and kitchen staff to the managers receives solid and continuous training to remain outstanding in the highly competitive industry. It is also imperative that you work with professional and reputable trainers for a desirable outcome.
Restaurant employees must know proper food-handling practices to ensure food safety. For example, a well-trained staff would know how to store certain foods at their required temperatures or the need to wash their hands before engaging in the cooking process. Employees who understand food safety practices can avoid cases of food poisoning and prevent food spoilage or waste due to contamination. They also will make sure your restaurant meets all food-safety codes.
Your employees need to master the art of service to ensure your customers return, as well as recommend you to friends and families. According to Tourism-Review.com, most customers go to restaurants because they want to enjoy dining in a pleasant atmosphere. Proper customer service, therefore, is a core factor of customer satisfaction. A well-trained waiter, for instance, speaks to customers courteously or goes out of his way to provide them with a special service. Such customers retain fond memories of your establishment and are likely to make repeat visits.
Well-coordinated operations, from buying food to serving it, are an asset to your restaurant. Training programs provide your workers with accurate specifications of their responsibilities and facilitate a harmonious relationship between employees, which breeds a team spirit. They get well with each other and fulfill their duties, which often are interrelated. In a smoothly running restaurants, customers receive their food on time, chefs cook food as required and waiters treat customers courteously.
A good training program in a restaurant covers quality standards among other aspects of business. Training reminds employees of your restaurants about principles, procedures and policies to ensure that they consistently fulfill their duties in accordance with these standards. For instance, well-trained cooks should always be able to handle food safely and prepare it well whereas waiters will always serve customers courteously on a consistent basis. Customers will return when they see that your restaurant has sustained its quality standards.
PIMM™ Store Management Training System provides a series of customized Employee Quizzes. Customers can dynamically create a “Quiz” on any operational process or procedure.
PIMM™ SMS keeps track of all employees training participation and will send out reminders when follow-up training is recommended.
To leran more about PIMM™ Store Management System (PIMM™ SMS) please visit our website or call today to schedule your FREE DEMO (858) 457-8160!